Return & Refund Policy

At Haris Mobile Shop, we want our customers to shop with confidence. Please review the following policy before placing an order.

1. Returns

Customers may request a return if the product received is defective, damaged, incorrect, or significantly different from the product description.

Return requests should be made within 7 days of receiving the product.

2. Return Conditions

To be eligible for a return:

1. The product must be in its original condition.
2. All original accessories, packaging, and included items should be returned.
3. The product must not have been physically damaged, misused, or altered.
4. For mobile phones, the device should not have been repaired or opened by an unauthorized person.
5. Proof of purchase may be required.

3. Second-Hand Mobile Phones

Second-hand mobile phones may have minor signs of previous use. Such cosmetic marks do not qualify for a return if they were already disclosed in the product description.

Customers should carefully review the condition, specifications, and available warranty information before purchasing a used device.

4. Refunds

Once a returned product has been received and inspected, we will notify the customer whether the return has been approved.

If approved, the refund will be processed through the applicable payment method. Processing time may vary depending on the payment provider or bank.

5. Non-Refundable Situations

Refunds or returns may not be accepted for:

1. Physical or accidental damage caused by the customer
2. Water or liquid damage
3. Unauthorized repairs or modifications
4. Missing accessories or packaging
5. Damage caused by improper use
6. Products returned outside the applicable return period

6. Exchange

Where applicable, customers may request an exchange for an eligible defective or incorrect product, subject to product availability.

7. Return Shipping

If the return is due to an incorrect, defective, or damaged product received from us, return shipping arrangements will be handled according to the circumstances of the case. Returns due to a change of mind may be subject to applicable delivery or return charges.

8. How to Request a Return

To request a return or refund, please contact Haris Mobile Shop through the contact details provided on our website. Please provide your order details and explain the reason for the return.

9. Policy Changes

Haris Mobile Shop reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this website.

For assistance regarding returns or refunds, please contact Haris Mobile Shop.